We're Here to Help
Support Center
Get the help you need, fast. Your questions, our solutions.
Whether you're a music fan, an artist uploading content, or just need technical assistance — we've got you covered.
How Can We Help?
Choose the support option that fits your needs
Contact Support
Get in touch with our team
FAQs
Find quick answers
Upload Issues
Music & lyrics help
Report Problems
Report bugs or issues
Contact Support
Fill out the form below and we'll get back to you within 24-48 hours.
Already have a ticket?
Check your ticket status here
Upload Issues? We're Here to Help
Having trouble uploading your music or lyrics? Check these common solutions:
Common Upload Issues & Solutions:
- File too large? Maximum file size is 50MB. Try compressing your audio file.
- Wrong format? We accept MP3, WAV, and M4A for audio; TXT or PDF for lyrics.
- Upload stuck? Check your internet connection or try a different browser.
- Metadata missing? Ensure your audio file has proper tags (artist, title, album art).
- Copyright error? You must confirm you own the rights to uploaded content.
Report Technical Problems
Found a bug or experiencing technical issues? Let us know so we can fix it.
Common Issues We Can Help With:
- Website not loading or slow performance
- Links not working
- Audio player not playing
- Login or account access issues
- Search not returning results
- Mobile responsiveness problems
Report Content Issues
See something that shouldn't be on our platform? Report it here.
Content You Can Report:
- Copyright infringement (unauthorized music/lyrics)
- Inaccurate lyrics or song information
- Inappropriate or offensive content
- Spam or fake artist profiles
- Broken or incorrect links
Frequently Asked Questions
Quick answers to common questions
What is NigerianMusic.ng?
NigerianMusic.ng is a digital platform dedicated to celebrating Nigerian music and culture. We provide music reviews, lyrics, artist features, educational content, and a community space for music lovers and artists.
Is NigerianMusic.ng free to use?
Yes! NigerianMusic.ng is completely free for users. You can browse music, read articles, join the community, and subscribe to our newsletter at no cost. Some artist promotion packages may have fees, but general usage is free.
How do I submit my music to the platform?
Artists can submit their music through our "Artist Upload" page. You'll need to create an account, fill out your artist information, and upload your audio file along with artwork and metadata. All submissions are reviewed before publication.
Do I retain ownership of my music after uploading?
Absolutely! You retain 100% ownership of your music. When you upload, you grant NigerianMusic.ng a non-exclusive license to host, stream, and promote your content on our platform. You're free to distribute your music elsewhere as well.
How long does it take for my submission to be approved?
Submissions are typically reviewed within 24-72 hours. You'll receive an email notification once your content is approved. If there are issues, we'll contact you with feedback.
Can I remove my music after uploading?
Yes. You can request removal of your content at any time through your account dashboard or by contacting support. Removal typically takes 24-48 hours.
What audio formats do you accept?
We accept MP3, WAV, and M4A formats. Maximum file size is 50MB. For best quality, we recommend 320kbps MP3 or WAV files.
Why is my audio not playing?
If audio isn't playing, try these steps: 1) Refresh the page, 2) Clear your browser cache, 3) Try a different browser, 4) Check your internet connection. If the issue persists, contact support with details about your device and browser.
Is the website mobile-friendly?
Yes! NigerianMusic.ng is fully responsive and works on all devices including smartphones, tablets, and desktops. We recommend using Chrome, Safari, or Firefox for the best experience.
How do I create an account?
Click the "Sign Up" button in the top right corner of the website. You can sign up with your email address or use Google/Facebook login. You'll receive a verification email to activate your account.
I forgot my password. How do I reset it?
Click "Login" then "Forgot Password?" Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How do I delete my account?
To delete your account, go to Account Settings > Privacy > Delete Account. You'll be asked to confirm your decision. Account deletion is permanent and all your data will be removed within 30 days.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email in the subscription box on our homepage, Community page, or at the bottom of any page. We send weekly updates with new music, artist features, and exclusive content.
How can I join the community?
Visit our Community page to find links to our WhatsApp group, Telegram channel, Discord server, and Facebook group. Choose your preferred platform and join the conversation!
How do I report copyright infringement?
If you believe your copyrighted work has been used without permission, please submit a DMCA takedown request through our Legal page or email dmca@nigerianmusic.ng with the required information.
Still have questions? Contact our support team
Technical Assistance
Need help with a specific technical issue? Our support team is ready to assist you.
Response Time
24-48 hours
Mon-Fri
Live Chat
Coming Soon!
Available 9AM-6PM WAT
Phone Support
Premium Support Only
Email for details